• Orders are usually processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During sales, launches, or high-demand periods, processing times may be slightly longer.

Estimated delivery timelines

• Metro Cities: 3–5 business days
• Other Cities & Towns: 5–8 business days
• Remote Locations: 7–10 business days

Delivery timelines may vary depending on:

• Location accessibility
• Courier partner delays
• Weather conditions
• Festivals or unforeseen circumstances

Shipping charges, if applicable, will be displayed at checkout.

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (if applicable).

You can use the tracking link to monitor your shipment status.

If delivery fails due to:

• Incorrect address
• Unavailability of recipient
• Unreachable phone number

our delivery partners may attempt re-delivery. Repeated failed attempts may result in order cancellation.

If you receive:

• A damaged package
• A tampered package
• Missing items

please contact us within 24 hours of delivery with:

• Order number
• Photos/videos of the package

While we strive for timely deliveries, Reywind shall not be held responsible for delays caused by:

• Courier disruptions
• Natural disasters
• Government restrictions
• Weather conditions
• Operational disruptions beyond our control

For shipping-related queries, please contact: