RETURN & REFUND POLICY
Reywind Skincare
Return &
Refund Policy
Last Updated: May 2026
At Reywind, customer satisfaction is important to us. We strive to ensure that every product reaches you in perfect condition.
Please read our Return & Refund Policy carefully before placing an order.
Return Eligibility
Due to hygiene and personal care standards, skincare products are eligible for return or replacement only under the following conditions:
- Product received is damaged
- Wrong product delivered
- Product received is leaking or tampered
- Item missing from the order
To be eligible
- The issue must be reported within 24 hours of delivery
- Product must remain unused
- Original packaging should be retained
Non-Returnable Items
For safety and hygiene reasons, we do not accept returns for: Opened or used products — Products damaged after delivery — Products purchased during special clearance or promotional sales — Change of mind or personal preference.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please email us with:
- Order number
- Clear photos/videos of the product and packaging
- Description of the issue
Email: info.reywind@gmail.com
Our team will review the request and assist accordingly.
Refund Process
Approved refunds will be processed to the original payment method.
Estimated refund timelines
- UPI / Wallets: 3–5 business days
- Debit/Credit Cards: 5–7 business days
- Net Banking: 5–7 business days
Processing time may vary depending on banks and payment providers.
Replacements
Eligible products may be replaced based on product availability.
If replacement stock is unavailable, a refund may be issued instead.
Order Cancellation
Orders can only be cancelled before dispatch.
Once shipped, orders cannot be cancelled.
Please refer to our Cancellation Policy for additional details.
Refund Approval Rights
Reywind reserves the right to:
- Reject fraudulent claims
- Refuse returns that do not meet policy conditions
- Request additional proof where necessary
Contact & Support
For return or refund-related assistance, contact:
Thank you for choosing Reywind.
Confidence Regained.